We are a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.

Natera

The Clinical Oncology Specialist (COS) position is a clinical sales role utilizing clinical oncology, pathology, customer service and reimbursement experience and expertise to support the sale of Natera's Oncology diagnostics. The COS is a strategic partner with the other Natera sales people in their territory such as the women's health and pharmaceutical sales teams to formulate and execute a plan of action. Accomplished through delivering approved marketing messages, strategic customer education, and implementing processes for appropriate patient identification and treatment management.
&nbsp;
What You Will Do:
<ul>
<li>Learn Natera products, services, processes, policies, key internal teams, as well as competitor's products, services, policies and practices, and payer/reimbursement landscape in the territory to be effective in the COS role.</li>
<li>Identify Key Opinion Leaders (KOLs), hospitals, clinics and physicians that are appropriate for Natera products & services in the territory and gain their trust and business.</li>
<li>Calls on oncologists and other medical personnel to provide product information for the sale of Natera's Oncology diagnostics.</li>
<li>Capitalize on selling opportunities and/or to influence physician, key opinion leaders, hospitals and clinics.</li>
<li>Responsible for the sale of the company's oncology diagnostics products within an assigned territory or geographic region.</li>
<li>Monitor, document and report on existing business as well as challenges and new opportunities. Escalate issues not resolved timely or to the satisfaction of the clients.</li>
<li>Conduct business in an ethical & transparent fashion.</li>
<li>Perform other duties as assigned.</li>
</ul>
&nbsp;
What You Can Expect:
<ul>
<li>Bachelor's degree and at least 5 years of Oncology experience OR associate degree and 7 years of Oncology experience.</li>
<li>Knowledge of local oncology market.</li>
<li>Knowledge of oncology molecular diagnostics and personalized medicine.</li>
</ul>
&nbsp;

The Clinical Oncology Specialist (COS) position is a clinical sales role utilizing clinical oncology, pathology, customer service and reimbursement experience and expertise to support the sale of Natera's Oncology diagnostics.

Clinical Oncology Spec

Remote offers payroll, tax, HR, and compliance solutions for distributed teams.

Remote

This is an exciting time to join Remote and make a personal difference in the global employment space as Global Payroll - Customer Implementation Success Manager, Services, joining our Payroll Customer Service team. Our ambition is to provide the best end to end customer experience. The Global Payroll - Customer Implementation Success Manager, Services, Services will provide direct support to our enterprise Global Payroll customers and business groups within Remote. Responsibilities include customer leadership, compliance, operational delivery, and cross functional engagement for all assigned programs. This is a hands-on role actively engaged in day to day activities and provides best in class support to our enterprise customers service needs. In working closely with the Manager, Global Payroll Customer Support of the Payroll Services team and other team members across Remote - including marketing, people, sales, CX, engineering, growth, payroll, employee onboarding and lifecycle, this position will provide analytical, administrative, informational, and technical support in the delivery of the Payroll Services programs to our customers across the globe.
&nbsp;
What You Will Do:
<ul>
<li>Support and drive the transitioning of new customers from their existing human capital management software to the product suite; utilize effective client service and change management practices to ensure a smooth conversion</li>
<li>Act as the primary client contact throughout the client onboarding process; escalate needs, issues, concerns to the business partners and management as appropriate</li>
<li>Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building. Ensure clients' requirements and business objectives are defined clearly in Statement of Work and are well understood by the entire project team.</li>
<li>Serve as the subject matter expert and advocate for the product suite; ensure set up is consistent with the clients' needs and expectations</li>
<li>Proactively consult clients on best practices and necessary system and process changes to achieve milestones and goals</li>
<li>Possess working knowledge of the full product suite to make connections across services and provide consultation of best practices and system utilization in multiple human capital management disciplines</li>
<li>Work in coordination with non-client facing Implementation team members to ensure accurate database configuration.</li>
<li>Test client data and system configuration to ensure proper functionality and quality; resolve data discrepancies as a result of testing and/or initial production activity within the software</li>
<li>Investigate, analyze and recommend solutions for clients' issues; collaborate with Implementation and HR Services leadership and Technical Support staff to eliminate recurring issues</li>
<li>Maintain accurate project status in project management software; provide real time updates as needed to project stakeholders; proactively identify and mitigate project risks</li>
<li>Conduct telephone/web-based and/or face-face training sessions with new users</li>
<li>Work closely with sales partners to ensure client expectations are being met; provide technical expertise to support the Sales team when needed</li>
<li>Transition clients to ongoing Client Services Support resources upon successful implementation</li>
<li>Train and mentor new team members</li>
</ul>
&nbsp;
What You Can Expect:
<ul>
<li>Payroll team support, end to end payroll services or equivalent amount of experience, advanced knowledge in one or more countries is a plus</li>
<li>Strong experience in a customer-facing role.</li>
<li>Knowledge of payroll best practices and human capital software.</li>
<li>Problem-solving abilities with great communications skills.</li>
<li>Ability to manage project timelines</li>
<li>Ability to adapt to a fast-paced, international work environment with a passion for making an impact.</li>
<li>Is a productivity geek and will constantly think of ways to improve and speed up their work.</li>
<li>You understand the need and ideal to work largely asynchronously.</li>
<li>It's not required to have experience working remotely, but is considered a plus.</li>
<li>You write and speak fluent English.</li>
</ul>
&nbsp;
What You Need For The Role:
<ul>
<li>Serve as a thought leader for continuous improvement of the Implementation process. Identify broad level enhancements that will continue to foster the delivery of an 'amazing client experience' and drive client satisfaction and retention. Provide recommendations for advancing project management processes and/or methodologies.</li>
</ul>

Global Payroll - Customer Implementation Success Manager, Services, joining our Payroll Customer Service team.

Global Payroll - Customer Implementation Success Manager, Services

The Associate Clinical Oncology Specialist (ACOS) is responsible for account sales, service, and support activities of all Oncology products within an assigned geography. The individual will sell the full suite of Natera's Oncology products, support Clinical Oncology Specialists (COS) or vacant geographies, increase revenue and drive market development through direct interaction with individual accounts and caregivers in the oncology continuum of care. Responsibilities include cultivating and maintaining key relationships, working with customers and internal partners to solve the key issues of the day, and executing a strategic business plan to grow unit volumes.
&nbsp;
What You Will Do:
<ul>
<li>Increase unit volumes by closing new physicians, accounts and growing volume in existing accounts.</li>
<li>Become product experts on all Natera Oncology products and processes to maximize effectiveness in the field.</li>
<li>Work with assigned COS to sell, maintain & support existing customers</li>
<li>Travel to temporarily vacant geographies within an Area/Region to ensure continuity of customer support and business pull through.</li>
<li>Assess the needs of medical professionals and staff members with a focus on customer support, coordination of logistics, and problem solving</li>
<li>Promote quality client/patient relations and create a supportive climate by serving as a role model for other employees</li>
<li>Respect and maintain the confidentiality of laboratory and financial information</li>
<li>Practice and adhere to all company policies and regulations</li>
<li>Follow Compliance procedures and participates in Compliance training</li>
<li>Perform miscellaneous duties with completion in a designated time frame</li>
<li>Communicate with Natera staff and its customer to ensure quality</li>
</ul>
&nbsp;
What You Can Expect:
<ul>
<li>Bachelor's degree or equivalent</li>
<li>Minimum of 2 years of sales experience or Clinical support/Caregiver experience such as OCN or other.</li>
<li>Background in medical or biological sciences is preferred</li>
</ul>
&nbsp;
What You Need For The Role:
<ul>
<li>Proven track record of success in achieving and exceeding sales goals</li>
<li>Award winning sales professional due to individual achievements</li>
<li>Exceptionally bright, flexible, self-motivated, and results oriented with strong interpersonal and analytical skills</li>
<li>Ability to think strategically as well as execute tactically</li>
<li>Must act with a sense of urgency</li>
<li>Have a strong desire to work in a fast-pace environment and must work independently with an internal drive to be successful</li>
<li>Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers</li>
<li>Effective time management skills required with a demonstrated ability to assess and prioritize</li>
<li>Proficient in Microsoft PowerPoint and Excel; Gmail; Sales Force.com</li>
</ul>

The Associate Clinical Oncology Specialist (ACOS) is responsible for account sales, service, and support activities of all Oncology products within an assigned geography.

Associate Clinical Oncology Specialist - South Carolina

The Associate Clinical Oncology Specialist (ACOS) is responsible for contributing to account sales, service, and support activities of all Oncology products. The role includes ensuring patients adherence to the prescribed test cadence with a focus on improving patient outcomes. The individual will identify areas of improvement in clinical workflows, test fulfillment, internal systems and processes. Responsibilities include cultivating and maintaining key relationships and working with customers and internal partners that enable Signatera patient retention and unit growth within existing customers.
&nbsp;
What You Will Do:
<ul>
<li>Work with assigned COS to grow, maintain & support existing customers </li>
<li>Build relationships with key personnel at assigned Oncology accounts to facilitate unit growth.</li>
<li>Analyze and monitor patient testing to ensure that patients remain on the protocol prescribed by the Oncologist.</li>
<li>Assess the needs of medical professionals and staff members with a focus on customer support, coordination of logistics, and problem solving </li>
<li>Become experts on all Natera Oncology products and processes to maximize effectiveness in the field. </li>
<li>Educate medical professionals on the tools and resources that Natera provides to facilitate test order management</li>
<li>Utilize and maintain internal reports of key performance indicators (KPIs) related to patient retention and fulfilled order volume.</li>
<li>Be a key team player within the sales organization who can partner with internal stakeholders, such as sales reps, patient coordinators, territory managers, etc., to achieve the best outcomes for the patient and the provider.</li>
</ul>
&nbsp;
What You Can Expect:
<ul>
<li>Bachelor's degree preferred or Associate's degree with minimum of 4 years of relevant experience</li>
<li>Medical assistant, clinical support, patient liaison or nursing background</li>
<li>Minimum of 2 years of sales experience </li>
</ul>
&nbsp;

The Associate Clinical Oncology Specialist (ACOS) is responsible for contributing to account sales, service, and support activities of all Oncology products.

 Associate Clinical Oncology Specialist - Illinois North

LifeStance Health delivers comprehensive mental health care, and integrated care with p

LifeStance Health

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians. As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
&nbsp;
What You Will Do:
<ul>
<li>Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.</li>
<li>Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.</li>
<li>General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.</li>
<li>Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.</li>
<li>Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes​.</li>
<li>Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.</li>
<li>Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc. ​</li>
<li>Manage queues within the phonesystem, ensuring calls are answered timely to ensure excellent customer service.</li>
<li>Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.</li>
<li>Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.​</li>
<li>Collect all in-person and telehealth co-payments and account balances at the time of service.</li>
<li>Complete insurance eligibility verification and reach out to patients to resolve any issues.</li>
<li>Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.</li>
<li>Coordinate with clinicians pertaining to any additional patient questions.</li>
<li>Support clinician schedules by auditing for appointment accuracy.</li>
<li>Maintain a pleasant, secure, and motivational working environment in the Practice.</li>
</ul>
&nbsp;
What You Can Expect:
<ul>
<li>Ability to multitask and prioritize duties to support delivery of high-quality patient experience.</li>
<li>Ability to work independently and as a team member.</li>
<li>Strong communication skills, both written and verbal.</li>
<li>Proficient in using Computer Software Applications (Microsoft Office & EMRs)</li>
<li>Comfortable handling sensitive and confidential Information (HIPAA)</li>
<li>High School or equivalent required, associates/bachelor's degree preferred​.</li>
<li>1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.</li>
</ul>
&nbsp;

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.

Medical Practice Coordinator

The Associate Clinical Oncology Specialist (ACOS) is responsible for account sales, service, and support activities of all Oncology products within an assigned geography. The individual will sell the full suite of Natera's Oncology products, support Clinical Oncology Specialists (COS) or vacant geographies, increase revenue and drive market development through direct interaction with individual accounts and caregivers in the oncology continuum of care. Responsibilities include cultivating and maintaining key relationships, working with customers and internal partners to solve the key issues of the day, and executing a strategic business plan to grow unit volumes.
&nbsp;
What You Will Do:
<ul>
<li>Increase unit volumes by closing new physicians, accounts and growing volume in existing accounts.</li>
<li>Become product experts on all Natera Oncology products and processes to maximize effectiveness in the field.</li>
<li>Work with assigned COS to sell, maintain & support existing customers</li>
<li>Travel to temporarily vacant geographies within an Area/Region to ensure continuity of customer support and business pull through.</li>
<li>Assess the needs of medical professionals and staff members with a focus on customer support, coordination of logistics, and problem solving</li>
<li>Promote quality client/patient relations and create a supportive climate by serving as a role model for other employees</li>
<li>Respect and maintain the confidentiality of laboratory and financial information</li>
<li>Practice and adhere to all company policies and regulations</li>
<li>Follow Compliance procedures and participates in Compliance training</li>
<li>Perform miscellaneous duties with completion in a designated time frame</li>
<li>Communicate with Natera staff and its customer to ensure quality</li>
</ul>
&nbsp;
What You Can Expect:
<ul>
<li>Bachelor's degree or equivalent</li>
<li>Minimum of 2 years of sales experience or Clinical support/Caregiver experience such as OCN or other.</li>
<li>Background in medical or biological sciences is preferred</li>
<li>Proven track record of success in achieving and exceeding sales goals</li>
<li>Award winning sales professional due to individual achievements</li>
<li>Exceptionally bright, flexible, self-motivated, and results oriented with strong interpersonal and analytical skills</li>
<li>Ability to think strategically as well as execute tactically</li>
<li>Must act with a sense of urgency</li>
<li>Have a strong desire to work in a fast-pace environment and must work independently with an internal drive to be successful</li>
<li>Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers</li>
<li>Effective time management skills required with a demonstrated ability to assess and prioritize</li>
<li>Proficient in Microsoft PowerPoint and Excel; Gmail; Sales Force.com</li>
</ul>
&nbsp;

Associate Clinical Oncology Specialist- Greensboro, NC

A lot of companies say they’re “mission-driven.” Our unique corporate structure guarantees that every decision we make upholds our mission: to ensure the internet remains open and accessible. Beholden to neither shareholders nor investors, Mozilla Corporation is wholly owned by the not-for-profit Mozilla Foundation.

Mozilla

In this role, you will sit at the cross section of Media Activations, Product Marketing, Web and Data Science, collaborating with these teams to define business impact, build capabilities and analyze data that helps shape future business growth. You'll also be a key client contact to the media agency of record, ensuring that agency output is aligned with our business strategy.
&nbsp;
What You Will Do:
<ul>
<li>Develop and implement a strategic roadmap for marketing analytics in collaboration with key stakeholders, driving alignment with overall business objectives.</li>
<li>Define and implement clear goals for marketing attribution, return on investment analysis, and campaign performance measurement, delivering insights to optimize marketing efforts.</li>
<li>Ensure all marketing analytics efforts are aligned with budget optimization and focused on improving overall return on marketing spend.</li>
<li>Analyze and interpret complex marketing datasets (e.g., campaign performance, customer behavior, and attribution data) to deliver actionable insights that help stakeholders optimize their marketing strategies and campaign performance.</li>
<li>Design and oversee the execution of comprehensive measurement plans across all media channels and campaigns, ensuring alignment with business goals.</li>
<li>Act as a subject matter expert in full-funnel attribution, coordinating across teams and using new ad technologies to drive measurable business outcomes.</li>
<li>Provide thought leadership on marketplace trends and media innovations, incorporating the latest marketing analytics techniques to stay ahead of industry developments.</li>
</ul>
&nbsp;
What You Can Expect:
<ul>
<li>Bachelor's degree in Business, Statistics, Economics, or a related quantitative field.</li>
<li>Minimum 10 years of proven experience in marketing analytics at a media agency or client side/industry.</li>
<li>Proficiency in statistical analysis and data visualization tools (e.g., Python, R, Tableau, Looker).</li>
<li>Proficiency in marketing analytics tools (e.g., Google Analytics, Adobe Analytics).</li>
<li>Strong analytical and problem-solving skills; translate data and insights into actions and recommendations, communicating in a concise, honest, and understandable way.</li>
<li>Deep knowledge of the advertising landscape and ability to translate that knowledge for Mozilla's unique business needs.</li>
<li>Comfortable leading and collaborating in a fast changing marketing environment.</li>
<li>Experience running and analyzing A/B tests.</li>
<li>Excellent quantitative and qualitative skills, you are able to break down highly complex problems involving large amounts of data.</li>
<li>Strong storytelling skills and ability to tailor data and insights to different audiences.</li>
<li>Strong project management capabilities and ability to drive multiple work streams of varying complexity.</li>
<li>Commitment to our values:</li>
</ul>
&nbsp;

In this role, you will sit at the cross section of Media Activations, Product Marketing, Web and Data Science, collaborating with these teams to define business impact, build capabilities and analyze data that helps shape future business growth.

Manager, Marketing Data Science

Our global team of industry specialists is dedicated to enabling your teams to achieve global business outcomes. From translation and localization to NLP-enabled machine learning training data, and data annotation, we blend cutting-edge technology with human insight across every project.

Welocalize

The Squad Group Lead is responsible for delivering services and solutions to Welocalize customers. The Squad Lead will be accountable for a group of squads and manages or directs a team of Squad Leads. The Squad Group leader main objective is to ensure the Squads in their group understand their client requirements, engage the global team in the fulfilment of those requirements, and craft and deliver client solutions. These solutions are based on the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork. The Squad Group Lead is accountable for achieving assigned Objectives and Key Results (OKRs) and achieving and exceeding financial performance of their Squad Group.
&nbsp;
What You Will Do:
<ul>
<li>The Squad Lead will be accountable for a group of squads and manages or directs a team of Squad Leads.</li>
<li>The Squad Group leader main objective is to ensure the Squads in their group understand their client requirements, engage the global team in the fulfilment of those requirements, and craft and deliver client solutions.</li>
<li>The Squad Group Lead is accountable for achieving assigned Objectives and Key Results (OKRs) and achieving and exceeding financial performance of their Squad Group.</li>
</ul>
&nbsp;

The Squad Group Lead is responsible for delivering services and solutions to Welocalize customers.

AI Operations Squad Lead

Invisible provides custom operations support to scaling SMBs at a revolutionary price point.

Invisible Technologies

As a Senior Software Engineer with our Marketplace team, you will design and implement solutions on a team focused on supporting our massive and rapidly growing agent workforce that executes manual tasks and performs AI training. This team is building an 'Uber for the services industry' - we match clients that need repetitive knowledge work done efficiently and at quality with skilled humans that can provide that service. We build software products to manage pricing, talent onboarding, quality frameworks, talent mobility, demand forecasting, and the other complex features required by a dynamic and globally distributed marketplace. 
&nbsp;
What You Will Do:
<ul>
<li>Plan and collaborate on projects within your team</li>
<li>Mentor junior engineers on the team on best practices and design patterns</li>
<li>Drive domain and data modeling, design APIs and participate in design and architectural reviews</li>
<li>Understand, build and influence multiple systems</li>
<li>Develop runbooks and participate in an on-call schedule for your team</li>
<li>Be a champion of Invisible's culture</li>
</ul>
&nbsp;
What You Can Expect:
<ul>
<li>6+ years of software engineering work experience</li>
<li>Demonstrated experience delivering well-tested code that has significant and measurable business impact</li>
<li>Demonstrated experience mentoring junior engineers and having teamwide impact</li>
<li>Experience with one or more of these technologies:</li>
<li>Experience with agile methodologies and the art of delivering software at high quality and on schedule</li>
<li>Experience working with fully remote teams is a plus</li>
</ul>
&nbsp;
What You Need For The Role:
<ul>
<li>We believe in recognizing exceptional work with exceptional benefits.</li>
<li>That's why we empower our Partners to work remotely around the world on a schedule that suits their lifestyle.</li>
<li>Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs.</li>
<li>We balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our Partners.</li>
<li>Over 65% ownership is in the hands of our Partners, and we're committed to buying back Partner shares every year according to our formal liquidity plan.</li>
<li>This ensures liquidity for those who choose to sell their stake in the company.</li>
</ul>

As a Senior Software Engineer with our Marketplace team, you will design and implement solutions on a team focused on supporting our massive and rapidly growing agent workforce that executes manual tasks and performs AI training.

Senior Software Engineer - Marketplace

Sourcegraph is currently in search of a Digital Marketer who possesses a strong affinity for creating meaningful digital experiences and campaigns that excite and engage our developer audience.

Sourcegraph

You will have responsibility and growth potential in helping us shape and build our young team. As an Enterprise CSM (note: we refer to this role as an Enterprise Technical Advisor), you will manage the relationships with roughly 15 Enterprise customers. You'll ensure your customer's developers love our product, remain happy customers and grow month over month. You'll also help our customers solve technical problems while driving key metrics like adoption, usage/consumption, NPS, NDR (Net Dollar Retention) and renewal rate.
&nbsp;
What You Will Do:
<ul>
<li>Start building a trusting relationship with your team and partners on Customer Engineering (pre-sales, Sales, and Support teams)</li>
<li>Learn about our product, our value proposition, our customers & use cases, our team, and our processes.</li>
<li>Join or review customer and prospect calls with some of our largest (Fortune 500) customers to understand their technical challenges and needs.</li>
<li>Be assigned your first customers with whom you'll begin to establish trusted relationships to earn and maintain credibility.</li>
<li>Meet regularly with your customer champions and advocates; establish yourself as their key point of contact.</li>
<li>Ensure your customers derive maximum value from their investment in Sourcegraph; develop account success plans based on insights and needs where necessary.</li>
<li>Develop and implement tailored programs and playbooks, contributing to internal team strategy, that provide continued value to our customers and ensure long-term growth beyond just your assigned customers.</li>
<li>Provide recommendations based on the customer's infrastructure and use cases, and provide feedback to internal teams as the voice of your customer.</li>
<li>Drive the ultimate success of your customers, including their onboarding experience, ongoing feature adoption, renewal, and expansion.</li>
<li>Engage customers in product betas, case studies, and webinars as applicable.</li>
<li>Drive seamless onboarding processes and work cross-functionally with our support and services team to proactively lead successful deployments.</li>
<li>Translate customer sentiment to internal teams and appropriately advocate for strategic product decisions. Be the voice of the customer.</li>
<li>Guide your customers as they use Sourcegraph to solve technical problems.</li>
<li>Proactively identify new opportunities for expansion and up-sell opportunities across your book of business by collaborating with the sales team to ensure subscription growth and increased solution footprint.</li>
</ul>
&nbsp;
What You Can Expect:
<ul>
<li>You are curious about the technical topics our customers deal with daily (migrations, code refactors, developer onboarding, etc.) and have the ability to partner with them on technical solutions both using and extending the Sourcegraph product. You use your technical skills to help guide customers and solve problems.</li>
<li>You are an influential and strategic thinker who co-develops success strategies with customers and your account team counterparts (AE, etc.) to ensure we bring value to our customers and continue to solve their ongoing needs. You commonly report on the status via Business Reviews with documented KPIs and success metrics associated with use cases.</li>
<li>You actively listen, synthesize information, communicate effectively, and present with confidence and customer empathy to various stakeholders (end-user devs to C-level stakeholders) and internal teams.</li>
<li>You are proactive. You can collaborate with multiple stakeholders to identify opportunities, address complex political situations, and support customers throughout.</li>
<li>You are naturally curious and seek to learn about product features and their benefits. You provide recommendations based on stated customer needs and use cases. You engage customers on relevant betas, updates, and educational material, as applicable.</li>
<li>You are exceptionally organized and have strong project management skills. You are a strong adopter of tools and standardized processes to document customer conversation goals and project customer health scores across your entire book of business. You can prioritize effectively and can set and deliver on expectations.</li>
</ul>
&nbsp;
What You Need For The Role:
<ul>
<li>You are an enthusiastic, self-driven, and results-oriented post-sales specialist who shares our values and is passionate about nurturing healthy customers.</li>
<li>You are a team player who can proactively contribute to a positive environment that values people and work, openly share problems and successes, and work across teams to help refine processes and achieve goals.</li>
<li>You can take responsibility for your actions and recognize mistakes as learning opportunities.</li>
</ul>

As an Enterprise CSM (note: we refer to this role as an Enterprise Technical Advisor), you will manage the relationships with roughly 15 Enterprise customers.

Enterprise Technical Advisor, (Post-Sales Customer Success) [IC3 - IC4]

4 day workweek

401(k)

Async

Company retreats

Coworking budget

Dental insurance

Distributed team

Equity compensation

Free gym membership

Home office budget

Learning budget

Medical insurance

Mental wellness budget

No monitoring system

No politics at work

No whiteboard interview

Paid time off

Pay in crypto

Profit sharing

Pseudonymous

Unlimited vacation

Vision insurance

We hire old (and young)

Fully Remote

Bonus

401k matching

Generous monthly incentives

Training

Life insurance

Parental Leave

28 days holiday

Flexible working

Family-friendly policies

Flexible time off

Employee Assistance Programme

Maternity Leave

Pension Plan

Paternity Leave

Relocation package

RSU program

Private medical care

Growth

Meal vouchers

Paid annual holiday

Home-based remote work policy

Management

Maternity leave pay

6 weeks of paid sabbatical after 4 years

Sick Days

35 Days PTO

Equity

Medical Coverage

US Salaries

35 days of PTO anually

Startup Equity

Bonus Potential

Career Growth

Transparent Pay

Competitive Salary

Professional Development Stipend

Annual Bonus Potential

Competitive Benefits

Unlimited PTO

Professional Growth

Long Term Incentives

Short Term Incentives

Annual Incentive Plan

Fully Remote in Europe

Transparent

Career Path Planning

Culture & Connection

Flexibility & Balance

Remote Work

Training & Mentorship

Flex-Time

Steep learning curve

Real impact on the world

Stake in the company

Subsidized public transit pass

Strong team cohesion

Attractive salary

401(k) + Employer Matching program

Remote-first

Equity Stake

Generous 4+ weeks of paid time off

Subsidized Medical, Dental, and Vision insurance plan options

Complimentary Parsley Health Complete Care membership

Annual professional development stipend

Sabbatical Leave

$200 per year donation matching

Focus Fridays

10 sick days per year

12 paid holidays

Individual One Medical account

Access to Gympass

401(k) match

Administration

Consulting

Customer Success

Data Analytics

Design

Education

Finance

Legal

Health Care

Human Resources

Marketing

Sales

Software Dev.

Writing

.Net

Adobe InDesign

Adobe Photoshop

Adobe Premiere

Adobe Sign

AdvancedMD

After Effects

Android

Animate CC

Apache Spark

Apache

Articulate

Athenahealth

AutoCAD

AWS (Amazon Web Services)

Azure

BambooHR

Blender

Buffer

Cerner

Clio

Constant Contact

Culture Amp

DocuSign

Doxy.me

Drupal

Eclipse

Epic

Excel

Figma

Final Cut Pro

Freshdesk

Gmail

Google Analytics

Google Forms

Gradescope

Greenhouse

Gusto

H&R Block

Harvest

Hootsuite

HubSpot

IBM Watson Health

iManage

Intercom

Intuit QuickBooks

Java

JavaScript

Filters

No job posts found.