Remote Year Payment Policies

Version 1.2
Effective Date: April 17, 2018

These Payment Policies contain important information about participating in a Remote Year Program (as defined in the Remote Year Participant Terms and Conditions), and/or using the website, applications, or any other services (collectively the “Services”), offered by Remote Year, Inc. (collectively with its subsidiaries, affiliates, managers, members, successors, employees, agents, representatives, and assigns referred to herein as “Remote Year”). Under the Remote Year Participant Terms and Conditions, which constitute a binding contract between you (“you, “your” or “participant”)  and Remote Year, you are also agreeing to these policies.

(If your employer is a Remote Year Enterprise Partner some of the payment policies below apply differently and/or may not apply. Please email our Enterprise Customer Success team at success@remoteyear.com if you have any questions.)

1. General Payment Policies

1.1 The non-refundable and non-transferable down payment. To reserve your space on a Remote Year Program a down payment is required upon commitment.  Barring the exceptions described in the Extreme Situations section below, the down payment is non-refundable and non-transferable.

NOTE: Unwanted and unexpected circumstances can come up. When they do, we want you to be able to focus on what’s important.

1.2 Extreme Situations. In certain extreme situations, Remote Year may waive its strict refund and transfer policies. Waiver of such policies is at Remote Year’s sole discretion. Those situations are limited to the following:

Death of an immediate family member:

Personal injury or illness:

1.3 Travel refunds. During the Program, no flight or other travel costs incurred by participant will be reimbursed by Remote Year. Arriving late or leaving a Program in progress, for any reason whatsoever, will not result in a refund, and no refunds will be made for any unused portions of a Program. If a participant requests a travel change, the Remote Year Travel Team will make an effort to assess and present alternative options. There is no guarantee that a change request will be granted. Neither Remote Year, nor its designated Travel Team members or affiliates, shall be liable for any cancellation penalty charged by an air carrier or other transportation provider, including but not limited to, any air carrier's cancellation penalty related to the purchase of a non-refundable ticket to or from the city a participant is in prior to joining the Program or the city a participant is going to after leaving the Program. Please refer to Remote Year’s Participant Travel, Accommodation, and Workspace Policies for more details.

2. Invoices, Late Payments, & Payment Methods

2.1 Invoices. Payments for certain Programs will be auto-charged via third party payment processors. For Twelve Month Programs and Four Month Programs, monthly invoices will be sent out via email on the 21st of each month (or the following business day if the 21st falls over a weekend) and due the 1st of the following month. Down payment invoices, Citizen invoices, travel invoices, as well as invoices for other additional services provided or facilitated by Remote Year may be sent and due upon commitment to said service. Remote Year utilizes third party billing platforms, including but not limited to Bill.com and Stripe, to send and track monthly invoices and to facilitate payments.

2.2 Add on charges. Incidentals and add-on charges (i.e. damages, visitors, events, other optional city specific offerings, etc.) will be invoiced as incurred or added to the next invoice.  Add on charges for events will be billed based on commitment to attend. If a participant commits to attending one of these additional events, the participant will be billed the associated event charge regardless of attendance.

2.3 Late Payments. Late payments are subject to a late fee of 3% of any amount outstanding 10 days after the invoice due date. In addition, lack of full payment by the 20th of the month for the current month’s invoice may disqualify a participant's good financial standing and render the participant ineligible to transfer with the group to the following city.

2.4 Payment Methods. Remote Year accepts varying methods of payment depending on the specific product offering. Please refer to the product specific payment methods in the relevant section(s) below.

Please see Section 4.2 of the Participant Terms and Conditions for more information about the third-parties we use for billing and payment processing.

2.5 Individual Travel Services. Remote Year may provide additional travel related services at its sole discretion to participants (“Individual Travel Services”). Individual Travel Services may include, but are not limited to, upgrading travel tickets or booking additional transportation in connection with weekend trips or deviations from the scheduled itinerary. In performing Individual Travel Services, Remote Year acts as an arranger for Other Providers (as defined in the Participant Terms and Conditions). Participant understands and agrees that Remote Year may charge a fee for these Individual Travel Services (“Individual Travel Fees”), in addition to participant’s Program fees. Participant agrees to pay Remote Year all charges at the prices then in effect for any such Individual Travel Services. Payment of Individual Travel Fees shall be due upon commitment of such Individual Travel Service. Unless otherwise stated, all Individual Travel Fees shall be nonrefundable.

2.6 Discounts & Promotions. Remote Year, at its sole discretion, may offer discounts and/or promotions for certain products or offerings. Any discounts or promotions offered are non-transferable and their advertised timelines are strict.

3. Twelve Month Programs & Four Month Programs: Fees

Currently, a Twelve Month Remote Year Program costs $27,000 in total and a Four Month Remote Year Program costs $11,000 in total.

For a Twelve Month Program, a non-refundable and non-transferable down payment of $5,000 is due upon commitment and the remaining $22,000 is due in $2,000 installments on the 1st of the month for the first eleven months of the Program.

For a Four Month Program a non-refundable and non-transferable down payment of $3,000 is due upon commitment and the remaining $8,000 is due in $2,000 installments on the 1st of the month for all four months of the Program.

Please note that the $2,000 monthly installments are not representative of actual costs in any particular city. Rather, the monthly fee represents the remaining total cost of the Program split into equal installments as outlined above. Remote Year’s payment structure is designed to break the Program cost into smaller payments that are more feasible and sustainable for participants.

3.1 Payment Methods. For Four Month Programs and Twelve Month Programs, Remote Year accepts payment from participants in accordance with the following:

3.2 Down payment. The non-refundable and non-transferable down payment ($5,000 for Twelve Month Programs and $3,000 for Four Month Programs) is due from each participant upon commitment to the Program. In some circumstances, a payment plan may be offered wherein the participant pays $1,000 up front to secure their spot and the remainder according to a mutually agreeable timeline, not to exceed twelve months. When a payment plan is offered: a total deposit of $3,000 (for Twelve Month Programs) or $2,000 (for Four Month Programs) must be paid by at least ninety (90) days before program departure; and the entire amount must be paid by at least sixty (60) days prior to program departure. When a payment plan is offered, the participant is still contractually obligated to pay the entire down payment.

3.3 Monthly fees. A $2,000 per-person payment is due on the first (1st) of each month, starting the first month of the Program, and continuing for: (a) the first eleven (11) months of a Twelve Month Program; or, (b) all four months of a Four Month Program. Monthly fees are not prorated. Each participant is responsible for the full monthly fee upon date of invoice. Couples have the option to share a room at a reduced price of $1,600 per person for months 1-11 in a Twelve Month Program and for all months in a Four Month Program. If two participants wish to begin sharing a room as a couple they must notify their Program Leader in writing at least 45 days prior to transitioning to the city in which they wish to begin sharing a room.

3.4 Included in cost. Accommodations; airfare and/or ground transportation while on a Program in connection with the Remote Year itinerary, including transportation to and from airports; common workspace; certain activities and events, from time to time during a Program, which may be planned at Remote Year’s discretion.

3.5 Not included in cost. Passport, visa, and permit expenses; travel insurance; medical expenses and immunizations; transportation to initial destination and from final destination; personal expenses such as food and beverage (alcoholic or otherwise), laundry, telephone calls, SIM cards, additional activities and events, and any other items not specifically noted as included.

3.6 Opting out. In a situation where a participant is going to miss an entire city, (except in the case of extreme situations as set forth in Section 1.2), the bill for that month will be reduced based on notice given. With at least 60 days’ notice prior to transition to that city, the monthly fee will be reduced to $1,000. With at least 45 days’ notice prior to transition to that city, the monthly fee will be reduced to $1,250. With less than 45 days’ notice, no reduction in fee will be granted. Notice must be received in writing by a Program Leader. Please note that the notice deadlines will fluctuate each month based on transition dates.

Note: Due to the shorter term of Four Month Programs, participants on these Programs do not have the option to opt out.

There is no couples’ discount for months opted out as accommodation cost savings are not realized when one or both members of a couple are opted out.

During his/her month away from the Program, the participant will not have access to Remote Year accommodations, workspace, private events in any Remote Year cities, nor SIM card services unless specifically requested. The participant will retain access to travel between cities, community and Nation Slack, Facebook groups, the Google group and calendar, Positive Impact initiatives and public events.

Opting out does not affect the planned travel for a participant to or from a city. If a participant wishes to change one or more travel leg, he/she must do so by reaching out directly to Remote Year’s Travel Team (travel@remoteyear.com). Participants should reach out to the Travel Team with at least 75 days’ notice to maximize their chance of a successful change. If the Travel Team is unable to accommodate the change request, participants will be responsible for finding and paying for alternate travel arrangements. Please refer to Remote Year’s Participant Travel, Accommodation, and Workspace Policies for more details.

3.7 Notice of early departure. The down payment is non-refundable and non-transferable. Should a participant decide to leave the Program early, the participant acknowledges that in so doing, he/she will forfeit the full down payment.

Advanced planning is required for Remote Year to be able to provide all participants with a great experience in terms of transition logistics, accommodation allocation, and execution of events. Should a participant decide to leave the Program early, he/she must notify their Program Leader by the 20th day of the month in which they intend to leave the Program. IF NOTICE OF DEPARTURE IS NOT PROVIDED BY THE 20TH DAY OF THE MONTH IN WHICH THE PARTICIPANT INTENDS TO LEAVE, THE PARTICIPANT WILL BE INVOICED AND LIABLE FOR THE FOLLOWING MONTH’S FEES REGARDLESS OF ATTENDANCE.

As stated above, monthly fees are not prorated. Each participant is responsible for the full fee due upon date of invoice (21st of the month).

In leaving a Program early, the participant forfeits his or her access to anything Remote Year related, including Remote Year Citizen status eligibility and any related benefits. The participant will not be required to make additional payments for the remaining months left in the Program, however, all unpaid bills or incidentals incurred prior to the early departure will still be due.

Participants of Twelve Month Programs may have the option to rejoin their Program at a later date subject to Remote Year’s discretion. In order to do so, the participant must provide notice and an additional $2,000 down payment at least 45 days prior to the planned rejoin date. Regular monthly fees will resume the first month back with the Program (due on the 1st) through month 11. The participant will be responsible for costs of travel to the city in which he/she rejoins the Program.

4. Remote Year + Career Foundry: Fees

4.1 Payment policies for participants in a Remote Year + CareerFoundry Program (the “Bootcamp Program”) are the same as the payment policies for participants in a Four Month Program, as stated in section 3 above, with the following exceptions:

5. Journeys: Fees

Remote Year Journeys will vary in price, however, the following two payment structures will always be available regardless of total cost:

  1. Everything can be paid upfront; or,

  2. You can make an initial payment of  $500, and two additional payments each equaling 50% of the remaining price after the initial $500 has been paid.

5.1 Payment Methods. For Remote Year Journeys, Remote Year accepts payment from participants in accordance with the following:

5.2 Payment Option 1. The entire cost of Program can be paid upfront, via Stripe, upon commitment. If the entire payment is made upfront, Remote Year will waive the convenience fee.

5.3 Payment Option 2. An initial payment of $500 is due from each participant upon commitment to the Program. Two additional payments (one 30 days after the initial payment and one 60 days after the initial payment) will be be auto-charged to the original payment method via Stripe. Each of the additional payments will be for 50% of the remaining cost after the initial $500 has been subtracted. The convenience fee will NOT be waived

5.4 Included in cost. Accommodations; ground transportation to and from the airport to your Journey accommodations; certain activities and events, from time to time during a Program, which may be planned at Remote Year’s discretion; daily breakfast and select lunches and dinners.

5.5 Not included in cost. Transportation to Journey destination and from Journey destination; pre or post Journey add-ons; passport, visa, and permit expenses; travel insurance; medical expenses and immunizations; personal expenses such as food (other than the included breakfasts and select lunches and dinners) and beverage (alcoholic or otherwise), laundry, telephone calls, SIM cards, additional activities and events, and any other items not specifically noted as included.

5.6 Notice of early departure / Cancellation. The full cost of a Journey is non-refundable and non-transferable regardless of the payment option you choose. Exceptions to this strict non-refundable and non-transferable policy will only be made in accordance with the Extreme Situations section above.

6. Citizen Services

6.1 Payment Methods.  For Remote Year Citizen Services, Remote Year accepts payment from participants in the same method as it’s Twelve Month Programs and Four Month Programs:

6.2 Requirements for participation. Citizen services (“Citizen Services”) are Services available to individuals that have fulfilled their commitment to Remote Year through completion of a set length Program of four months or longer and are in good standing (“Remote Year Citizens”). The definition of good standing is up to the sole discretion of Remote Year. A participant may not be in good standing if he or she has failed to pay for completed Remote Year Services, violated Remote Year's Code of Conduct, or breached Remote Year’s Participant Terms & Conditions in any way.

6.3 Commitment. Availability of Citizen Services will vary based on location and timing of inquiry.  In order to best accommodate inquiries, we ask participants to commit at least 45 days prior to the commencement of their participation. Remote Year will try to accommodate requests inside the 45-day time frame but cannot guarantee availability. Availability is not guaranteed, regardless of when participants make a request.

The cost to participate in Citizen Services will be quoted at the time of inquiry and the quoted price will remain valid for the quoted expiry date. After the expiry date the price may go up and/or the option may become unavailable.

6.4 Price to participate. The cost to participate in any Citizen Services (as defined above) will vary depending on a variety of factors that contribute to the cost Remote Year incurs to provide requested services to a Citizen in a given city. These factors include; when the inquiry is received in relation to the date of participation, the type(s) of service(s) provided, the period of time over which services are provided, the cost of living in a given city, the existing Remote Year contracts within a given city, and the presence (or lack of presence) of an active Remote Year program in a given city. Citizen Services participation fees will be quoted to all Citizens using the same pricing model, however fees will vary based on the factors listed above.

6.5 Payment Timeline. The payment timeline for Citizen Services fees will vary depending on the specific services or product being provided:

For example, if a participant would like to commit to Work + Connect in Lisbon in July, Full RY Platform in Cape Town in August, and Connect in Medellin in September and the total cost services is $5600 (example pricing), the billing timeline would be as follows:

If two participants would like to share an accommodation as a couple, a discount will be applied to the requested quote. In order to be eligible for a couples’ discount upon sharing a room, both participants must be Remote Year Citizens.

6.6 Included in cost. There are various options for Citizens using Citizen Services, and what is included in the cost will depend on the option you choose. Please see https://nation.remoteyear.com/citizens/about-citizenship for more information.

6.7 Not included in cost. SIM Cards are NOT included in the Citizen Service participation fees, however, participants have the option to join Remote Year’s SIM Card Service for an additional $30 USD per month. Request to Opt In or Out of our SIM Card Service in accordance with the linked policies above  must be received in writing to Citizens@remoteyear.com. Unless otherwise specified, travel to location and transport to accommodation are NOT included in Citizens Services.

6.8 Notice of early departure.  Should a participant decide to not participate in any Citizen Service to which he or she has already committed, the participant acknowledges that he or she is liable for any fees invoiced prior to the date of notice.  Notice of non-participation must be received in writing by Citizens@remoteyear.com.

6.9 Citizens traveling with a companion. Billing for services for both the Citizen and their companion will be processed through the Citizen’s Bill.com account.  The Citizen will receive one bill for both the services provided to themself and their companion. You alone are responsible for any fees incurred by your guest(s).

7. Remote Year Cancellation of a Program

7.1 Cancellations; Prior to Departure. Remote Year reserves the right to cancel any Program that has not yet departed because of inadequate enrollment or any other reason that makes the Program economically infeasible to operate or because of good-faith concerns with respect to the safety, health, or welfare of the participants. If a Program is canceled prior to departure, Remote Year will provide participants with a full refund of monies paid to Remote Year and up to $1,000 for expenditures that have been made on flights to the initial Remote Year city; except in the event that the cancellation is due to a significant event that makes it infeasible to operate the Program as planned, in which case Remote Year will, at Remote Year’s option, provide participants with a refund and/or credit toward a future Remote Year equivalent to monies paid to Remote Year. Except as outlined above when Remote Year cancels a Program prior to departure, Remote Year has no responsibility for any expenses, including any non-refundable expenses, incurred by participants in preparing for a cancelled Program or for any additional arrangements should participants embark prior to the scheduled group departure date.

7.2 Cancellations; In Progress. Remote Year also reserves the right to cancel any Program in progress because of good-faith concerns with respect to the safety, health, or welfare of the participants. If Remote Year cancels a Program in progress, participants will receive a prorated refund of their down payment and a prorated refund of fees paid for the month of cancellation. All other monthly fees paid prior to the month of cancellation will not be refunded. Except as outlined above when Remote Year cancels a Program in progress, Remote Year has no responsibility for any expenses, including any non-refundable expenses, incurred by participants in preparing for a cancelled Program or for any additional arrangements should participants embark prior to the scheduled group departure date.

REMOTE YEAR, INC. is registered with the State of Florida as a Seller of Travel. Registration No. ST41031