These Payment Policies contain important information about participating in a Remote Year Program (as defined in the Remote Year Participant Terms and Conditions), and/or using the website, applications, or any other services (collectively the “Services”), offered by Remote Year, Inc. (collectively with its subsidiaries, affiliates, managers, members, successors, employees, agents, representatives, and assigns referred to herein as “Remote Year”). Under the Remote Year Participant Terms and Conditions, which constitute a binding contract between you (“you, “your” or “participant”) and Remote Year, you are also agreeing to these policies.
(If your employer is a Remote Year Enterprise Partner some of the payment policies below apply differently and/or may not apply. Please email our Enterprise Customer Success team at email@example.com if you have any questions.)
1.1 The non-refundable and non-transferable down payment. To reserve your space on a Remote Year Program a down payment is required upon commitment. Barring the exceptions described in the Extreme Situations section below, the down payment is non-refundable and non-transferable.
NOTE: Unwanted and unexpected circumstances can come up. When they do, we want you to be able to focus on what’s important.
1.2 Extreme Situations. In certain extreme situations, Remote Year may waive its strict refund and transfer policies. Waiver of such policies is at Remote Year’s sole discretion. Those situations are limited to the following:
Death of an immediate family member:
Prior to commencement of a Remote Year Program, if a participant can no longer attend the Program due to the death of an immediate family member (spouse, parent, child, or sibling), the participant’s down payment can be transferred to a future Program that starts within twelve (12) months of the original Program start date. If participant does not elect to participate in a future Program within the 12-month transfer window, the down payment will not be refunded.
After commencement of a Remote Year Program, if a participant needs to take a leave of absence due to the death of an immediate family member (spouse, parent, child, or sibling), Remote Year will not charge the participant beginning on the date of departure until he/she decides to return to the Program. If the Participant has not returned to the program within 30 days, Remote Year will cancel services provided. If the participant wants to return to the program after services have been cancelled, he/she must provide notice to his/her program leader at least 30 days prior to the planned date of return. (Returns should be planned to coincide with the beginning of a month). If a participant decides not to return to the Program, the participant will not be required to make additional payments for the remaining months in the Program; provided, however, that all unpaid bills outstanding prior to the leave of absence will still be due.
Personal injury or illness:
Please note that this personal injury or illness exception does not apply to medical situations resulting from a pre-existing condition of which the participant had knowledge of when they elected to participate in the Program.
Please also note that Remote Year requires a signed note from the doctor treating the participant to confirm that the injury or illness precludes the participant from participating in the Program.
Prior to commencement of a Remote Year Program, if a participant can no longer attend their current Program due to personal injury or illness which occurs before the Program, the participant’s down payment can be transferred to a future Program that starts within twelve (12) months of the original Program start date. If the injury or illness prohibits the participant from participating in the Program within the 12-month transfer window, Remote Year will refund the down payment in its discretion.
If a participant needs to take a leave of absence from their Remote Year Program due to personal injury or illness that occurs during the Program, Remote Year will not bill that participant beginning on the date of departure until he or she is medically able to return to the Program. If a participant is medically unable to return (and a substantiating doctor’s note is provided), the participant will not be required to make additional payments for the remaining months in the Program; provided, however, that all unpaid bills outstanding prior to the leave of absence will still be due.
1.3 Travel refunds. During the Program, no flight or other travel costs incurred by participant will be reimbursed by Remote Year. Arriving late or leaving a Program in progress, for any reason whatsoever, will not result in a refund, and no refunds will be made for any unused portions of a Program. If a participant requests a travel change, the Remote Year Travel Team will make an effort to assess and present alternative options. There is no guarantee that a change request will be granted. Neither Remote Year, nor its designated Travel Team members or affiliates, shall be liable for any cancellation penalty charged by an air carrier or other transportation provider, including but not limited to, any air carrier's cancellation penalty related to the purchase of a non-refundable ticket to or from the city a participant is in prior to joining the Program or the city a participant is going to after leaving the Program. Please refer to Remote Year’s Participant Travel, Accommodation, and Workspace Policies for more details.
2.1 Invoices. Monthly invoices will be sent out via email on the 21st of each month (or the following business day if the 21st falls over a weekend) and due the 1st of the following month. Down payment invoices, Citizen invoices, travel invoices, as well as invoices for other additional services provided or facilitated by Remote Year may be sent and due upon commitment to said service. Remote Year utilizes Bill.com, a third party billing platform, to send and track monthly invoices.
2.2 Add on charges. Incidentals and add-on charges (i.e. damages, visitors, events, other optional city specific offerings, etc.) will be invoiced as incurred or added to the next invoice. Add on charges for events will be billed based on commitment to attend. If a participant commits to attending one of these additional events, the participant will be billed the associated event charge regardless of attendance.
2.3 Late Payments. Late payments are subject to a late fee of 3% of any amount outstanding 10 days after the invoice due date. In addition, lack of full payment by the 20th of the month for the current month’s invoice may disqualify a participant's good financial standing and render the participant ineligible to transfer with the group to the following city.
2.4 Payment Methods. Remote Year accepts payment from participants in accordance with the following:
US-based bank accounts: Remote Year accepts ACH transfer or credit/debit card payments via PayPal through the Bill.com Remote Year portal. Participants that elect to pay via PayPal are subject to a convenience fee of approximately 3.0% per transaction.
Non-US-based bank accounts: Remote Year accepts international bank transfers through TransferWise (in coordination with firstname.lastname@example.org) or credit/debit card payments via PayPal through the Bill.com Remote Year portal. Participants with non-US- based bank accounts that elect to pay via PayPal will not be subject to Paypal’s convenience fee of approximately 3.0% per transaction, however, they will be subject to PayPal’s international transaction and currency conversion fees.
Please see Section 4.2 of the Participant Terms and Conditions for more information about the third-parties we use for billing and payment processing.
Currently, a Twelve Month Remote Year Program costs $27,000 in total and a Four Month Remote Year Program costs $11,000 in total.
For a Twelve Month Program, a non-refundable and non-transferable down payment of $5,000 is due upon commitment and the remaining $22,000 is due in $2,000 installments on the 1st of the month for the first eleven months of the Program.
For a Four Month Program a non-refundable and non-transferable down payment of $3,000 is due upon commitment and the remaining $8,000 is due in $2,000 installments on the 1st of the month for all four months of the Program.
Please note that the $2,000 monthly installments are not representative of actual costs in any particular city. Rather, the monthly fee represents the remaining total cost of the Program split into equal installments as outlined above. Remote Year’s payment structure is designed to break the Program cost into smaller payments that are more feasible and sustainable for participants.
3.1 Down payment. The non-refundable and non-transferable down payment ($5,000 for Twelve Month Programs and $3,000 for Four Month Programs) is due from each participant upon commitment to the Program. In some circumstances, a payment plan may be offered wherein the participant pays $1,000 up front to secure their spot and the remainder according to a mutually agreeable timeline, not to exceed twelve months, with the entire amount to be paid at least sixty (60) days prior to program departure. When a payment plan is offered, the participant is still contractually obligated to pay the entire down payment.
3.2 Monthly fees. A $2,000 per-person payment is due on the first (1st) of each month, starting the first month of the Program, and continuing for: (a) the first eleven (11) months of a Twelve Month Program; or, (b) all four months of a Four Month Program. Monthly fees are not prorated. Each participant is responsible for the full monthly fee upon date of invoice. Couples have the option to share a room at a reduced price of $1,600 per person for months 1-11 in a Twelve Month Program and for all months in a Four Month Program. If two participants wish to begin sharing a room as a couple they must notify their Program Leader in writing at least 45 days prior to transitioning to the city in which they wish to begin sharing a room.
3.3 Included in cost. Accommodations; airfare and/or ground transportation while on a Program in connection with the Remote Year itinerary, including transportation to and from airports; common workspace; certain activities and events, from time to time during a Program, which may be planned at Remote Year’s discretion.
3.4 Not included in cost. Passport, visa, and permit expenses; medical expenses and immunizations; transportation to initial destination and from final destination; personal expenses such as food and beverage (alcoholic or otherwise), laundry, telephone calls, SIM cards, additional activities and events, and any other items not specifically noted as included.
3.5 Opting out. In a situation where a participant is going to miss an entire city, (except in the case of extreme situations as set forth in Section 1.2), the bill for that month will be reduced based on notice given. With at least 60 days’ notice prior to transition to that city, the monthly fee will be reduced to $1,000. With at least 45 days’ notice prior to transition to that city, the monthly fee will be reduced to $1,250. With less than 45 days’ notice, no reduction in fee will be granted. Notice must be received in writing by a Program Leader. Please note that the notice deadlines will fluctuate each month based on transition dates.
Note: Due to the shorter term of Four Month Programs, participants on these Programs do not have the option to opt out.
There is no couples’ discount for months opted out as accommodation cost savings are not realized when one or both members of a couple are opted out.
During his/her month away from the Program, the participant will not have access to Remote Year accommodations, workspace, private events in any Remote Year cities, nor SIM card services unless specifically requested. The participant will retain access to travel between cities, community and Nation Slack, Facebook groups, the Google group and calendar, Positive Impact initiatives and public events.
Opting out does not affect the planned travel for a participant to or from a city. If a participant wishes to change one or more travel leg, he/she must do so by reaching out directly to Remote Year’s Travel Team (email@example.com). Participants should reach out to the Travel Team with at least 75 days’ notice to maximize their chance of a successful change. If the Travel Team is unable to accommodate the change request, participants will be responsible for finding and paying for alternate travel arrangements. Please refer to Remote Year’s Participant Travel, Accommodation, and Workspace Policies for more details.
3.6 Notice of early departure. The down payment is non-refundable and non-transferable. Should a participant decide to leave the Program early, the participant acknowledges that in so doing, he/she will forfeit the full down payment.
Advanced planning is required for Remote Year to be able to provide all participants with a great experience in terms of transition logistics, accommodation allocation, and execution of events. Should a participant decide to leave the Program early, he/she must notify their Program Leader by the 20th day of the month in which they intend to leave the Program. IF NOTICE OF DEPARTURE IS NOT PROVIDED BY THE 20TH DAY OF THE MONTH IN WHICH THE PARTICIPANT INTENDS TO LEAVE, THE PARTICIPANT WILL BE INVOICED AND LIABLE FOR THE FOLLOWING MONTH’S FEES REGARDLESS OF ATTENDANCE.
As stated above, monthly fees are not prorated. Each participant is responsible for the full fee due upon date of invoice (21st of the month).
In leaving a Program early, the participant forfeits his or her access to anything Remote Year related, including Remote Year Citizen status eligibility and any related benefits. The participant will not be required to make additional payments for the remaining months left in the Program, however, all unpaid bills or incidentals incurred prior to the early departure will still be due.
Participants of Twelve Month Programs may have the option to rejoin their Program at a later date subject to Remote Year’s discretion. In order to do so, the participant must provide notice and an additional $2,000 down payment at least 45 days prior to the planned rejoin date. Regular monthly fees will resume the first month back with the Program (due on the 1st) through month 11. The participant will be responsible for costs of travel to the city in which he/she rejoins the Program.
4.1 Cancellations; Prior to Departure. Remote Year reserves the right to cancel any Program that has not yet departed because of inadequate enrollment or any other reason that makes the Program economically infeasible to operate or because of good-faith concerns with respect to the safety, health, or welfare of the participants. If a Program is canceled prior to departure, Remote Year will provide participants with a full refund of monies paid to Remote Year and up to $1,000 for expenditures that have been made on flights to the initial Remote Year city; except in the event that the cancellation is due to a significant event that makes it infeasible to operate the Program as planned, in which case Remote Year will, at Remote Year’s option, provide participants with a refund and/or credit toward a future Remote Year equivalent to monies paid to Remote Year. Except as outlined above when Remote Year cancels a Program prior to departure, Remote Year has no responsibility for any expenses, including any non-refundable expenses, incurred by participants in preparing for a cancelled Program or for any additional arrangements should participants embark prior to the scheduled group departure date.
4.2 Cancellations; In Progress. Remote Year also reserves the right to cancel any Program in progress because of good-faith concerns with respect to the safety, health, or welfare of the participants. If Remote Year cancels a Program in progress, participants will receive a prorated refund of their down payment and a prorated refund of fees paid for the month of cancellation. All other monthly fees paid prior to the month of cancellation will not be refunded. Except as outlined above when Remote Year cancels a Program in progress, Remote Year has no responsibility for any expenses, including any non-refundable expenses, incurred by participants in preparing for a cancelled Program or for any additional arrangements should participants embark prior to the scheduled group departure date.
REMOTE YEAR, INC. is registered with the State of Florida as a Seller of Travel. Registration No. ST41031